The Twentieth "Conference on Postal and Delivery Economics" was held from 30 May to 2 June 2012 in Brighton, UK. The conference series is organized by the CRRI Center for Research in Regulated Industries of Rutgers University (Newark, New Jersey).
In his conference presentation, WIK postal expert Alex Dieke discussed how quality aspects should best be considered in regulating prices for postal services.
Presentation is available for download.