The vast majority of parcels in Germany are delivered on the next working day or the day after and even exceed the legal requirements in Germany, as a new study by WIK-Consult and Spectos shows. For the first time, the Federal Network Agency has systematically collected valid data on parcel transit times and delivery quality in Germany. For this purpose, the Agency commissioned Spectos and WIK-Consult with the conception, implementation and evaluation of a parcel transit time measurement and extensive recipient surveys. The data covers the period from July 2021 to June 2022. In addition to parcel transit times in the German parcel market, the study provides insights into recipient satisfaction with regard to various quality aspects of delivery.
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Parcel delivery quality in Germany outperforms legal requirements
Federal Network Agency publishes results of a study by WIK-Consult and Spectos
